1. Online purchase returns & refunds policy is applicable to both Home Delivery orders and Click & Collect orders.
2. Product(s) in new & original condition can be returned within 30 days from the date of purchase. *Do allow 7 to 10 working days for your returned parcel to be reached and processed by our warehouse.
3. Original invoice, original return form and product packaging attached with its original price tags and labels will be required for return & refund.
4. Product(s) can be returned ONLY to our warehouse via parcel return.
5. Product(s) purchased from other than agrolaceylon.com official website (https://agrolaceylon.com) is NOT eligible for return & refund.
6. Any form of coupons, discount code or wholesale code used on the returned product(s) will NOT be returned or refunded.
7. Refund will be issued via your original mode of payment that was used to make the purchase.
8. Delivery fee paid for the online purchase will NOT be refunded.
9. After our warehouse has received and processed your returned purchase(s), the refund will be processed and completed around 7 to 14 working days depending on the processes at your card company.
10. Agrola ceylon Ltd reserves the rights to reject any return that do not fulfill any of the above stated requirements.
11. Agrola ceylon Ltd reserves the right to amend this policy at any time.