Last Updated Date: December 01,2024

For international orders, we have a single level of service – international standard shipments. The charge for international standard shipping (which takes 8-15 business days on average to reach our customers) is a flat fee of $6.99. If your cart value (excluding discounts) is more than $100, you qualify for free international standard shipping. We ship to a select group of countries and international standard shipping is a new program that we’ve launched with our e-commerce delivery partners.

Shipping Services that we use.

We currently use the Aramex for all international deliveries shipped from our warehouse in Colombo. If the shipment is handled by our e-commerce warehouse partner, they will decide the carrier (optimized for fastest delivery).

Shipment is lost or damaged.

Please contact us if you have any problems with lost or damaged packages and we will address the specific situation. In the event your order arrives damaged, please contact us as soon as possible and include pictures of the packaging and specific damage.

Countries we ship.

Due to very high shipping rates and abnormally high rates of fraudulent transactions, we are only able to ship to a select number of countries. If your country is not listed, you may contact us, and we’ll try to suggest an alternate retailer or source closer to your region.

Customs & duties in international orders

Please note that you will be responsible for any duties and customs generated in the course of delivering your package. These are completely in the hands of the customs authorities of your home country and rates and fees are not available for us to quote or estimate.

– IMPORTANT: Currently, our standard international shipping option is based on Delivery Duty Unpaid terms. Therefore, you (the customer) will have to settle any import duties and tariffs in order for customs to release the shipment and have it delivered. Customs or the carrier will contact you once the shipment arrives in the destination country.

– The delivery time will vary by country and region.

Pick up my order.

We have been growing our business partners | distributors in countries all over the world for the convenience of our customers and to reduce the shipping charges. Please send us an e-mail with your country and we will let you know the best step to locally pick up.

Change or cancel my order.

This depends upon what stage of fulfillment your order is in. Please contact us and we will consider what we can do. We believe in your happy online shopping and will do our utmost to help!